Application development activities can be bound by SLA framework with critical service level (CSL) and quality process and result (QPR) measures.

Our unique value proposition lies in our ability to:

• Use global delivery model for application development
• Knowledge acquisition and retention
• Use our matrix organization structure for using the required expertise
• Track the SLAs norms using web tools which are transparent even to our customers
• Focus on re-usability thus reducing cycle times and costs

Portal Consulting

The promise of enterprise portals is compelling. Present a consistent branded view of your organization through a public web site, ensure accurate information access to employees via the intranet, empower customers through self-service solutions, collaborate in the supply chain through supplier gateways – the possibilities are increasing and exciting.

To help you get there, you need an ally who can help articulate and implement your portal strategy. Software Refinery can help you plan, build, develop and implement the portal successfully

Service offerings

Software Refinery integrates people, processes and technology to bring innovative, high quality solutions to the global market. A powerful blend of technology competencies, domain knowledge and skilled resources enables us to help companies leverage the power of portals to achieve a competitive edge.

We offer end-to-end consulting services for enterprise portals & content management. We can help you

• Define business cases and formulate e-enabling strategies.
• Evaluate technologies and platforms and suggest optimal solutions
• Audit existing e-enabling systems and provide consolidation strategies
• Perform cost-benefit and RoI analysis
• Generate architecture blueprints
• Establish detailed project plan, scope and budget
• Perform web application tuning & scalability services

Business Process Outsourcing:

Customer Interaction service

Software Refinery BPO provides a broad range of services from customer relationship management, back office transaction processing to industry-specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering.

Our portfolio includes a whole ambit of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We have the capability to serve multiple industries including insurance, banks, financial services companies and retailers

Benefits

The key benefits of using our customer interaction services include:

• Improved customer service levels
• Reduced customer support/marketing costs
• Higher sales conversion rate
• Enhanced flexibility to manage service peaks and troughs, product lifecycles
• Greater coverage and number of interactions with customers

Training :

offers competency-based IT training programs. These programs are designed with one main goal — making sure you and your staff will be competent and productive. And we guarantee that our training will be more cost-effective than training from any other source.

We have a strong team of people with real-time experience who can provide training in number of disciplines.

• Application Development using Java, J2EE and .net
• Dataware housing concepts with a different ETL tools
• Software quality assurance and testing
• Business Analysis
• SAP and JD Edwards
• Mainframes